Amid the daily hustle and bustle at West Coach Station, passengers' sense of safety and trust remains the highest measure of the effectiveness of our security operations.
At 6:05 PM on May 31, 2026, Mr. Lai Cong Danh, a security officer, promptly responded to a report from a passenger regarding a lost bag containing important belongings. Demonstrating keen professional skills and a strong sense of responsibility, Mr. Danh immediately carried out a thorough inspection and search of the relevant area. Thanks to his decisive actions and professional handling, he quickly located the missing handbag belonging to a South Korean passenger.
A preliminary inspection revealed that the bag contained VND 2,000,000, along with other important personal documents, including the passenger's passport.
After verifying the ownership of the belongings, Mr. Danh coordinated with the relevant departments to complete the necessary procedures and promptly returned the bag and all of its contents to the owner in their original condition.
The photos capturing the moment of the handover reflect the passenger's relief and heartfelt gratitude. This meaningful act not only demonstrates Mr. Danh's professional competence but also highlights the dedication, honesty, and integrity of our security team. His actions contribute to strengthening the professional image of West Coach Station in the eyes of both domestic and international visitors.
Returning lost luggage to passengers We sincerely commend Mr. Lai Cong Danh for his exemplary conduct and hope that this spirit of professionalism, responsibility, and integrity will continue to inspire all members of our organization.
